BIBFRAME Work

Title

Non-Linguistic Analysis of Call Center Conversations

Type

• Monograph
• Text

Contribution

Kopparapu, Sunil Kumar (author )

Subject

• I21040
• T24051
• TEC008000 (BISACSH)
• Image processing (LCSH)
• Speech processing systems (LCSH)
• Linguistics (LCSH)
• Signal processing (LCSH)
• TTBM
• N00000
• UYS
• Natural language processing (Computer science) (LCSH)

Language

• English

Classification

• LCC: TK5102.9 (Status: not used by assigner) (Status: upgraded prepub)
• LCC: TA1637-1638 (Status: not used by assigner) (Status: upgraded prepub)
• DDC: 621.382

Content

• text

Summary

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

Table of Contents

Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.

Authorized Access Point

Kopparapu, Sunil Kumar. Non-Linguistic Analysis of Call Center Conversations

Admin Metadata

• Date: 2026-09-11T20:17:08.186336+00:00
• Agent: cbc
• Status: c
• Derived from: 21662627

Admin Metadata

• Date: 2026-09-11
• Cataloger id: Unknown
• Description level: http://id.loc.gov/ontologies/bibframe-2-6-0/
• Description language: eng
• Description authentication: pcc