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                            bf:mainTitle "Advances in Hospitality, Tourism, and the Services Industry (AHTSI) Book Series" ] ] ;
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            rdfs:label "\"This book makes a significant and original contribution to the literature by bridging the gap between service productivity and technology. It presents a holistic view of service productivity, taking into account the social, economic, and environmental factors that affect service operations and delivery\"-- Provided by publisher." ] ;
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