@prefix bf: <http://id.loc.gov/ontologies/bibframe/> .
@prefix bflc: <http://id.loc.gov/ontologies/bflc/> .
@prefix rdfs: <http://www.w3.org/2000/01/rdf-schema#> .
@prefix xsd: <http://www.w3.org/2001/XMLSchema#> .

<https://stage.bcld.info/works/f823cf7a-6649-484a-85ce-bc07d20ed06b> a bf:Monograph,
        bf:MovingImage,
        bf:Work ;
    bflc:aap "Data Analytics and the Customer Service Experience at the National Library of Medicine" ;
    bflc:aap-normalized "dataanalyticsandthecustomerserviceexperienceatthenationallibraryofmedicine" ;
    bflc:governmentPubType <http://id.loc.gov/vocabulary/mgovtpubtype/f> ;
    bflc:movingImageTechnique <http://id.loc.gov/vocabulary/mtechnique/live> ;
    bf:adminMetadata [ a bf:AdminMetadata ;
            bflc:catalogerId "Unknown" ;
            bf:date "2026-09-11" ;
            bf:descriptionAuthentication <http://id.loc.gov/vocabulary/marcauthen/pcc> ;
            bf:descriptionLanguage <http://id.loc.gov/vocabulary/languages/eng> ;
            bf:descriptionLevel <http://id.loc.gov/ontologies/bibframe-2-6-0/> ],
        [ a bf:AdminMetadata ;
            bf:agent <http://id.loc.gov/vocabulary/organizations/cbc> ;
            bf:date "2026-09-11T20:14:49.952338+00:00"^^xsd:dateTime ;
            bf:derivedFrom <http://id.loc.gov/resources/works/24028351> ;
            bf:status <http://id.loc.gov/vocabulary/mstatus/c> ] ;
    bf:capture [ a bf:Capture ;
            rdfs:label "Recorded on 2023-11-15." ] ;
    bf:content <http://id.loc.gov/vocabulary/contentTypes/tdi> ;
    bf:contribution [ a bf:Contribution ;
            bf:agent <http://id.loc.gov/rwo/agents/n82206254> ;
            bf:role <http://id.loc.gov/vocabulary/relators/spn> ],
        [ a bf:Contribution ;
            bf:agent <http://id.loc.gov/rwo/agents/n78089035> ;
            bf:role <http://id.loc.gov/vocabulary/relators/ctb> ] ;
    bf:genreForm <http://id.loc.gov/authorities/genreForms/gf2011026723> ;
    bf:hasInstance <https://stage.bcld.info/instances/13509478-7c35-4207-8f1f-2172f25c1b14>,
        <https://stage.bcld.info/instances/af247b28-3c92-45d3-8e1a-c091fa3b8a92> ;
    bf:language <http://id.loc.gov/vocabulary/languages/eng> ;
    bf:note [ a bf:Note,
                <http://id.loc.gov/vocabulary/mnotetype/participants> ;
            rdfs:label "Dan Wendling, Adam Korengold." ] ;
    bf:relation [ a bf:Relation ;
            bf:associatedResource [ a bf:Series ;
                    bf:status <http://id.loc.gov/vocabulary/mstatus/t> ;
                    bf:title [ a bf:Title ;
                            bf:mainTitle "Webinars" ] ] ;
            bf:relationship <http://id.loc.gov/vocabulary/relationship/series> ] ;
    bf:summary [ a bf:Summary ;
            rdfs:label "Learn how librarians can collaborate with IT, library leadership and other stakeholders to make customer experience (CX) findings relevant for product owners. Discover several ways librarians can incorporate the skills of librarianship into the creation of reporting for CX and web analytics and improve the products and services that are provided to the public including information on the \"vizathon\" project." ] ;
    bf:title [ a bf:Title ;
            bf:mainTitle "Data Analytics and the Customer Service Experience at the National Library of Medicine" ] .